RETURNS & REFUNDS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@phiftyone.store. You can contact us in both english or danish.

Returns should be sent to:

PHIFTYONE
M. P. Bruuns Gade 60, 2.
8000 Aarhus C
Denmark

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at info@phiftyone.store.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalised products

• Gift cards

• Sale items

Please contact us if you have questions about whether your item qualifies for a return.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be returned in the same condition that you received it: unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@phiftyone.store.